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Trados Analyze not working, error 500, "service is not available"

Andrew James Wood

Hi there,

As this app would be a really helpful resource, I've tried installing and running it several times over the past year or so.

Unfortunately, it has never worked. I consistently get the error message "Trados Analyse service is not available, please make sure the service is running".

I have just tried uninstalling it completely (both from within Trados Studio and via the "Apps & features" settings page in Windows 10 Pro 64 bit) and reinstalling the latest version available in the AppStore, but with no success.

I am running Trados Studio 2022 SR2 - 17.2.9.18688

Is there a fix for my scenario? Perhaps some remnant of an earlier version I need to manually delete?

Thanks,

Andrew
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  • 0

     

    That app is one that has historically always given us a hard time to keep compatible so without even questioning your post I just double checked.
    Using Trados Studio 2022 SR2 - 17.2.9.18688 with app 5.2.0.64 I have it working error free.
    I tried it both as the local instance outside of Trados Studio, as well as in client.

    Could it be that you have an older version installed?
    I would remove your current install and try again 

    Looking forward to your findings 

    Lyds

    Lydia Simplicio | RWS Group

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  • 0 in reply to Lydia Simplicio

    Hello,

    I did all the steps suggested and nothing solved my issue. Here is what's happening:

    I have downloaded and installed the following components:

    1. TradosStudio2022SR2_17.2.11.19134.exe

    2. Trados.Analyse.Installer.2022 (SR2) 5.2.0.64.msi

    When running Trados Analyse, we encounter the following error: "Trados Analyse service is not available, please make sure the service is running."

    Upon checking, the service shows as running. However, after restarting the service and attempting to run an analysis, we receive this error message: "Please make sure that the Trados Analyse services runs under your user account or that you run at least once Trados Studio 2021 with the latest updates under that user."

    I have tried changing the logon of the service to the current user and restarting the service, but the same message is displayed again.

    I have also uninstalled, deleted the folders as referenced above, reinstalled and the issue remains the same.

    My system runs Windows 11 version 24H2.

    Could you please provide assistance on how to resolve this issue? Any guidance or steps to troubleshoot this problem would be greatly appreciated.
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  • 0 in reply to Lydia Simplicio

    Hello,

    I did all the steps suggested and nothing solved my issue. Here is what's happening:

    I have downloaded and installed the following components:

    1. TradosStudio2022SR2_17.2.11.19134.exe

    2. Trados.Analyse.Installer.2022 (SR2) 5.2.0.64.msi

    When running Trados Analyse, we encounter the following error: "Trados Analyse service is not available, please make sure the service is running."

    Upon checking, the service shows as running. However, after restarting the service and attempting to run an analysis, we receive this error message: "Please make sure that the Trados Analyse services runs under your user account or that you run at least once Trados Studio 2021 with the latest updates under that user."

    I have tried changing the logon of the service to the current user and restarting the service, but the same message is displayed again.

    I have also uninstalled, deleted the folders as referenced above, reinstalled and the issue remains the same.

    My system runs Windows 11 version 24H2.

    Could you please provide assistance on how to resolve this issue? Any guidance or steps to troubleshoot this problem would be greatly appreciated.
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