When trying to use the cloud-based resources (NMT), I get no translation results, and the following error message appears: "An error has occurred while using the translation provider Machine Translation: No entitlement found".
I am working with Trados Studio 2024 Freelance, and I am signed into my RWS account.
How can I resolve this problem, so that I can benefit from NMT?
Screenshots of the problem:
"Probability score": 0.9
"Question improvement suggestion": Please provide the exact version of Trados Studio 2024 Freelance you are using and any recent changes you made to the system or software. Also, it would be helpful if you could share the troubleshooting steps you have already taken to resolve this issue.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
Based on the error message you're receiving, it seems like there might be an issue with your entitlement to the Neural Machine Translation (NMT) service. Here are some steps you can take to resolve this:
Step 1: Ensure you are signed in to your RWS account in Trados Studio. You can do this by going to the 'Sign in' button in the right corner of Trados Studio and entering your RWS ID - email and password.
Step 2: On your project, go to 'Project Settings' and add the 'SDL Language Cloud...' provider from 'Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation > Use...'
Step 3: Click on 'Save' in the RWS Language Cloud window that shows the NMT Model and Dictionaries used. The option 'SDL Machine Translation' should be by default checked.
Step 4: Now you should be able to use Language Cloud as a provider for machine translation. You can also add Translation Engines from this window.
If you have followed these steps and are still experiencing issues, it may be that your Trados Live/Language Cloud subscription is not active for your account. In this case, please contact RWS Support for further assistance.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
Exact version is: Trados Studio 2024 - 18.0.1.2259
"Probability score": 0.95
"Question improvement suggestion": Please provide any recent changes you made to the system or software. Also, it would be helpful if you could share the troubleshooting steps you have already taken to resolve this issue.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
Thank you for providing the exact version of Trados Studio 2024 Freelance you are using. Based on the error message you're receiving, it seems like there might be an issue with your entitlement to the Neural Machine Translation (NMT) service. Here are some steps you can take to resolve this:
Step 1: Ensure you are signed in to your RWS account in Trados Studio. You can do this by going to the 'Sign in' button in the right corner of Trados Studio and entering your RWS ID - email and password.
Step 2: On your project, go to 'Project Settings' and add the 'SDL Language Cloud...' provider from 'Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation > Use...'
Step 3: Click on 'Save' in the RWS Language Cloud window that shows the NMT Model and Dictionaries used. The option 'SDL Machine Translation' should be by default checked.
Step 4: Now you should be able to use Language Cloud as a provider for machine translation. You can also add Translation Engines from this window.
If you have followed these steps and are still experiencing issues, it may be that your Trados Live/Language Cloud subscription is not active for your account. In this case, please contact RWS Support for further assistance.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
Step 2: there is no such options. Instead I have enabled the existing option "Cloud-based resources"
Screenshot:
"Probability score": 0.85
"Question improvement suggestion": Please provide any recent changes you made to the system or software. Also, it would be helpful if you could share the troubleshooting steps you have already taken to resolve this issue.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
Thank you for providing the screenshot. It seems you have enabled the "Cloud-based resources" option which is correct.
Here are the revised steps:
Step 1: Ensure you are signed in to your RWS account in Trados Studio. You can do this by going to the 'Sign in' button in the right corner of Trados Studio and entering your RWS ID - email and password.
Step 2: On your project, go to 'Project Settings' and select 'Cloud-based resources...' from 'Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation > Use...'
Step 3: Click 'Save' on the 'Cloud-based Resources' page, where 'Machine Translation' is selected by default and the NMT model appears.
If you have followed these steps and are still experiencing issues, it may be that your Trados Live/Language Cloud subscription is not active for your account. In this case, please contact RWS Support for further assistance.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
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