MP4 video preview does not work

Hi, I tried the new video preview feature announced in the latest release but it does not seem to work. I installed the plugin from the App store and uploaded the video as a reference file but when selecting preview - new window an empty window is shown. 

Trados Online Editor interface showing the 'View' tab with options like 'Show Navigation,' 'Show Document Structure,' and 'Subtitle Video Preview' dropdown highlighted.

Is there a file size limit for the mp4 file? Or do I have do adjust something else to be able to see the video preview?



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[edited by: RWS Community AI at 9:21 AM (GMT 1) on 13 May 2025]
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