can't access SDL Cloud since I upgraded to SDL Studio 2017

Question

Hello. I upgraded to Studio 2017 from 2015 last December. Since then, I haven't been able to connect to the SDL Cloud. I am using the language EN_US to FR_CA and that is what's indicated in the Settings. I also purchased a package for one month to have access to a higher amount of words but I still remain without access. PLease help.

Paul · Answer

Hi Sonia, 
 
I think this may be a problem that we are working on. Please can you test en(US) - fr(FR) as opposed to fr(CA) and see if this works. If it does then you'll have to wait for an update that resolves this. 
 
If this is the case then a potential workaround for you would be to pretranslate with fr(FR) and save this to a TM. Then add it to your fr(CA) project using AnyTM and maybe penalised to help you identify it as the MT result. LC won't distinguish between FR and CA anyway so at least you'll get the results to help you work. 
 
Regards 
 
Paul

Paul · Answer

Hi Sonia, 
 
ok - Radu Boloveschi may be able to offer some advice here as he's more familiar with the setup for LC and what might be happening wrt your account. 
 
Regards 
 
Paul

Radu Boloveschi · Answer

Hi Sonia,

The issue was that you subscribed to a subscription that did not have Studio integration. It was a subscription for Online Editor.

I have made the necessary changes and it should work now.

Language Cloud Machine Translation for En-Us to Fr-Canada is working in Trados 2017.
Please make sure SDL Language Cloud Machine Translation is correctly activated as showned in this article:
gateway.sdl.com/.../communityknowledge

If you still encounter issues please log a case with Language Cloud Support so someone can help you directly.
gateway.sdl.com/.../communityknowledge

I hope this helps. Please confirm if this solutions helped you with this situation.

Regards
Radu

Paul · Answer

Hi Annie Fortin , 
 
Best to log a case and the support team will be able to help you. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Studio > 4. Machine Translation

can't access SDL Cloud since I upgraded to SDL Studio 2017