Language Cloud appears twice in project settings. I was signed up for the free version, but then when I signed up for the $10 monthly plan, I now have two identical possibilities to choose from in the project settings. Which one is my subscription? Thx.

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  • Hi, Jennifer.

    You can only associate only one LanguageCloud subscription to each Studio instance.

    If you open the LanguageCloud MT in your project (click USE > LanguageCloud MT; you may or may not delete the existing one), you can add or remove MT engines (1 on the free plan, 2 on the USD10 plan etc.). The subscription, however, is the same: what is included will vary according to your plan, but always, I repeat, on the same subscription.

    One common error in the free plan (one TM engine only):

    You work on the A>B language pair and have an A>B engine configured in your LanguageCloud. If you accept a B>A job, the A>B engine will return empty translations. You will need to delete the A>B engine and configure a B>A one.

    Best.

    g.

    Guilherme R Basilio
    Translator✔ Interpreter✔ Transcreator✔ Copywriter✔ Editor✔ Trainer✔
    Dreamer — Change Agent — Passionate Work

Reply
  • Hi, Jennifer.

    You can only associate only one LanguageCloud subscription to each Studio instance.

    If you open the LanguageCloud MT in your project (click USE > LanguageCloud MT; you may or may not delete the existing one), you can add or remove MT engines (1 on the free plan, 2 on the USD10 plan etc.). The subscription, however, is the same: what is included will vary according to your plan, but always, I repeat, on the same subscription.

    One common error in the free plan (one TM engine only):

    You work on the A>B language pair and have an A>B engine configured in your LanguageCloud. If you accept a B>A job, the A>B engine will return empty translations. You will need to delete the A>B engine and configure a B>A one.

    Best.

    g.

    Guilherme R Basilio
    Translator✔ Interpreter✔ Transcreator✔ Copywriter✔ Editor✔ Trainer✔
    Dreamer — Change Agent — Passionate Work

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