MyMemory MT not working with Studio 2017

Question

I downloaded the MyMemory app last week, and used it to great effect on a project. Now, I've got another file I'd like to use it for, but the MT function is no longer available. It is set up the same as before in project settings, but offers me no MT functionality. Can anyone help?

Lydia Simplicio · Accepted Answer

Hello Bruce Stafford 
 
Are you using the free version? or the paid Pro version. 
I understand that the free version has a daily limit of around 1000 words. 
 
If you have not reached this limit or are using the Professional version- 
then maybe simply reinstall the app by right clicking the installer and running as administrator (and maybe recreating the project). 
 
Let me know if this helps.

Paul · Answer

Hi Martha Ebermann 
 I have finished a series of tests, with a very poor internet connection in a hotel in Paris! This is what I did: 
 
 Created a GroupShare Project with a couple of files using only a Server TM - All good. 
 Added SDL Language Cloud and set my settings to use MT is nothing was found in the TM 
 Added some files and prepared them - all good. At least everything was translated with MT and TM, can't comment on the quality. 
 Disabled SDL Language Cloud 
 Added DeepL MT provider, added more files and prepared them as before - all good 
 Disabled DeepL 
 Added MyMemory MT provider, added more files and prepared them as before - all good 
 Enabled everything, added more files and prepared them as before - all good 
 
 I get no errors. The files are all translated to some status (CM, 100%, fuzzies 70%+, AT) The only conclusion I can draw from this is that first of all all the plugins work and are capable of being used for pretranslation even in the scenario you described. 
 So, the next question is how to replicate your problem. Perhaps you can replicate this on a dummy project somewhere you can allow me access and then I'll be happy to try and reproduce it from my end? 
 Certainly I think it's clear the problem Support have because there is no problem with the SDL side of things that we can reproduce, so they would have to get accounts for products that are not even ours and then try to troubleshoot them with a user who doesn't even own the GroupShare instance. Probably a little harsh to blame them for this. But we can try and work with you to find the root of the problem as it seems to be something specific to the files you are working with, your settings, your environment, your volumes... or something. Please feel free to drop me an email on this and we can try and look at it together, if not this week then the next. 
 Regards 
 Paul

Trados Studio > 4. Machine Translation

MyMemory MT not working with Studio 2017