MyMemory MT not working with Studio 2017

I downloaded the MyMemory app last week, and used it to great effect on a project. Now, I've got another file I'd like to use it for, but the MT function is no longer available. It is set up the same as before in project settings, but offers me no MT functionality. Can anyone help?

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  • Hello

    Are you using the free version? or the paid Pro version.
    I understand that the free version has a daily limit of around 1000 words.

    If you have not reached this limit or are using the Professional version-
    then maybe simply reinstall the app by right clicking the installer and running as administrator (and maybe recreating the project).

    Let me know if this helps.

    Lydia Simplicio | RWS Group

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  • Hello all,

    Steven is right with this 1000 words limit. BUT: the issue is much larger in my experience. If in a project (desktop or Groupshare) you have several TM-Resources, there will be the following behavior since the last Studio Update (I have the pro version 2017 with all updates)

    If I select:

    my local memory+

    a serverbased TM+

    SDL Language Cloud+

    MyMemory

    I do not get any answer from Mymemory when Language Cloud is also selected. If I remove Language Cloud from the project, I get good answers from Mymemory (pro suscription),and they are better than those I get from Language Cloud. But if I remain with my three selections now (local memory, serverbased TM, MyMemory), I experience the following behavior:  I get the message an unknown error occured or in Mymemory, or in the serverbased TM. If I close the programm and restart the whole thing, it restarts working for a while until showing the same behavior again. If I remove all and keep only the serverbased TM, all things work correctly and I can get the segments where I had this unknown error into the serverbased TM without any problem. When this unknown error occurs Studio stops simply to register the segments in question into the TMs (local or serverbased)

    Therefore, in my opinion, there is still a big bug in this new version of Studio, please do the necessary to get it fixed quickly.

    Another thing which in my opinion is not normal: If I select MT for no match in the options for pretranslating a document, this applies only to Language Cloud where I get not very useful answers for the language I translate. This MT-option does not take in account MyMemory or DeepL, where I get a lot of good answers, much better than those of Language Cloud (remark I translate from French, Italien, Spanish and English to German)

    You should accept the two systems as MT-Provider for pretranslating documents.

    Thanks in advance

    Best regards

    Martha Ebermann

     

  • Hi ,

    I think you should have really created a new thread for this one as it's going to get lost in here. I'm going to test when I get the chance, but I'm curious about using two or more MT providers for pretranslation. Given both will always return a result of some kind what are you expecting here?

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • Hello Martha,

    Just to let you know that I experience the same issues as you, although in a less serious way, maybe because in my usual bunch of translation helps I do no include a server-based TM.
    If you add this problem to some other ones I described earlier this year (among them the statistics tools behaviour), I think you can reasonably state that Studio 2017 SR1 has got a trail of bugs, often known to the development team who have a hard time fixing them.

    Best regards.

    G. LAMBERT
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