Hello imene noui,

Could you explain the issue in more detail please.

What error messages are you getting?

Can you post a screen shot or two?

The more information you can provide the easier it is for us to trouble shoot. 

hello steve whale

thank you for replying 

hereunder some screen short

Hello imene noui ,

It looks like you are not logged in to Studio-

I would expect to see your name at the top right-e.g. 

If you are logged in- please post the full error stack (in your second image)

Hello imene noui ,

It looks like you are not logged in to Studio-

I would expect to see your name at the top right-e.g. 

If you are logged in- please post the full error stack (in your second image)

Hello  Steven Whale

I did not notice that my name does not appear , maybe because I installed the undated version???? I can not sign out or in

 ap

I Steven Whale for the second manipulation , thereunder what i had

   Many thanks

Hello imene noui ,

Could you please attach the xml error to this thread please.

This might shed some light on the issue.

Hi Steve: I'm having the same issue. Been using the SDL Language Cloud at $10 a month for over a year now and I'm getting the same error message after downloading SDL's recent update, SR2 if I'm not mistaken. Sonia

Hello Sonia Gouin ,

Could you please post the error stack- without the right information there is bvery ;little we can do or advise.

Alternatively- please log a support ticket-

https://gateway.sdl.com/webtocaseLCMT/WebToCaseLCMT

Hi 

I have unstalled then reinstall the sdl software with the update and it works now,

Thank you for your help

Regards