Hi Ingrid, 

Please try again using your SDL ID. You were on a an old Free plan that has not been migrated to the Machine Translation Cloud NMT. 

I have moved you to the new Free subscription in Language Cloud and this automatically created for you a MT Cloud NMT subscription that you can use through your Language Cloud in Trados Studio 2019 SR2 CU4. 

See this article: 

https://gateway.sdl.com/apex/communityknowledge?articleName=000011345

Let me know if it works now. 

Thank you, 

Radu

Radu Boloveschi

I have the same issue. I had a free plan and can't access any longer. Can you please move migrate my account as well?

Hi Elena, can you please try to go to Subscription tab in Language Cloud and switch your Subscription to Free? The new Free plan if you are on the old Free plan. 

Also what version of Trados Studio are you using? 

See this 2 articles: 

https://gateway.sdl.com/apex/communityknowledge?articleName=000011576

https://gateway.sdl.com/apex/communityknowledge?articleName=000005810 

It would help to know if you can do this yourself also for other users. 

If it doesn't work please log a case here: https://gateway.sdl.com/webtocaselcmt

Let me know if it worked. 

Regards, 

Radu

Hi Radu,

Thank you for your reply. I have the latest version of Studio 2019. I tried following the insructions but when I go to my LanguageCloud page I get redirected to this page: https://www.sdl.com/translate/ 

I logged a case.

Regards,

Elena

Hi Elena, 

Can you try to log in here: https://languagecloud.sdl.com/lc/login ? 

Let me know if it works. 

Regards,

Radu

Hi Elena, 

Can you try to log in here: https://languagecloud.sdl.com/lc/login ? 

Let me know if it works. 

Regards,

Radu