sufficient permissions for SDL Language Cloud not obtained

Question

Hi there, 
 I have been working with SDL Language Cloud NMT for a few weeks now and it has been working fine. Suddenly, in the middle of working on a document, an error message came up saying connection to language cloud had failed. I went to settings and the language cloud option contained nothing at all. I restarted my laptop and when I started up Trados I got the error message "Sufficient permissions for opening the translation provider SDL language cloud could not be obtained. This translation provider has been disabled" 
 Any ideas how to get it back again? 
 Thanks

Paul · Answer

Anna Moorby 
 Seems to be linked to you not being signed in: 
 
 Also worth checking this KB: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000002560 
 If that doesn't help log a case: 
 gateway.sdl.com/webtocaseLCMT

Trados Studio > 4. Machine Translation

sufficient permissions for SDL Language Cloud not obtained

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