Hello Roger Shu .

There are two providers available - 'SDL Language Cloud' (out of the box) and 'SDL Machine Translation Cloud Provider' (app).

If you select and log in via SDL Language Cloud (not MT Cloud Provider) 

Then the user(s) that have been added to the account should be able to access the quota.

Please ensure that you are accessing the right accounts.

Hello Roger Shu .

There are two providers available - 'SDL Language Cloud' (out of the box) and 'SDL Machine Translation Cloud Provider' (app).

If you select and log in via SDL Language Cloud (not MT Cloud Provider) 

Then the user(s) that have been added to the account should be able to access the quota.

Please ensure that you are accessing the right accounts.

Hi  

Thanks for your help. Yes I tried with two methods as you mentioned. 

1, With selecting build-in "SDL Language Cloud", the sibling user can connect Language Cloud but there is no enginer avaiable and to be added. Apart from this, seems the sibling user can also access the master SDL ID account for some informaiton like account information which the IT owner of enterprise customers won't like this.

2, Accessing via SDL Machine Translation Cloud app,looks more simple but it is not working as I said.

Now I raised a Support ticket and ask them to help me (in case of account/permission issue).

I also glad if you have other suggestions when you are free.

Thanks again.

Hello Roger Shu ,

It's good that you have logged a ticket- its possible that your account might not have been migrated properly.

Once you have a resolution, please let us know as this may help others in the Community.