Matthias Kenter

I guess this is the same as this post you made yesterday?

https://community.sdl.com/product-groups/translationproductivity/f/sdl_mt/30548/using-language-cloud---can-t-add-mt-models

I think the problem is more likely to be a server issue as I could replicate this, and then I couldn't.  It seems to be intermittent.  I also tested with the MT Cloud plugin which I normally use because it's faster, and this would not let me into the settings.

I tried again this morning and it seems fine:

Please try again.

Hello, thanks for your answer! No, I didn't ask twice. The other question was posted by someone else. Do you think the server issue can be resolved anytime soon? It still doesn't work.

Matthias Kenter

Please can you make sure you have the latest versions installed if you don't have these versions:

SDL Trados Studio 2019 SR2 - 15.2.7.2849
SDL MultiTerm 2019 - 15.0.6.56482

• Close SDL Trados Studio 2019
• Download the ZIP file SDLTradosStudio2019_SR2_CU7_2849.zip from our FTP site (Username: sdlpatches, password: 5dlpatch35).
• The ZIP file contains an .exe file. Extract this file to a temporary folder of your choice, such as C:\temp. This .exe file applies to all editions of SDL Trados Studio 2019 SR2.
• Double-click the .exe file. This will install the latest release and replace as well as update the files in the SDL Trados Studio 2019 SR2 installation folder as appropriate.

Then try again.

If you still have a problem please check the response you are getting with Fiddler:

https://community.sdl.com/developers-more/developers/language-developers/w/wiki/5070/what-is-fiddler-and-how-to-use-it

This may help us identify why the calls are not getting through for you.

Matthias Kenter, Paul

I also can't select MT models for the LC.

Here's what Fiddler tells me:

GET /translation-engines/v3/translation-engines?sourceLanguage=en-US&targetLanguage=de-DE&tenant=LC-5bcecc824f94b3cb76a190cc HTTP/1.1

Any clue? Used to work fine.

Daniel

Hello Daniel, have you looked at the other thread? (Paul provided the link above.) Here it is:

community.sdl.com/.../using-language-cloud---can-t-add-mt-models

It worked for me.

Could it be related to your login?  Make sure, if you have multiple accounts, that you are logged into Studio with the right one.

Paul

It can't be the login. I have been logged in on this one for I don't know how long, a few days ago, all was working fine.

Daniel

What version of Studio?  If it's 2021 I suggest you log a case.

Paul

I am still using 2019 SR2 15.2.7.2849.

Daniel

Paul

I am still using 2019 SR2 15.2.7.2849.

Daniel

Radu Boloveschi might have more information on why this might be a problem?

Paul, Radu Boloveschi

It just started working again.

Daniel

I think there was some essential maintenance being carried out today to resolve some problems affecting all Language Cloud services... looks like you were most likely caught up in this.