I cannot use Trados Cloud in SDL Trados 2021, and cannot go to my account setting to update my credit card payment. It says this: Blocked subscription - Payment Error... Can someone please help me? Thank you.

Question

Andres Celis · Accepted Answer

Problem fixed via SDL support. It was a migration issue: 
 I am sorry you have experienced this issue. As we launched Trados Live your subscription was migrated from the paid XXX USD/month one to a hybrid subscription. 
 I have activated the billing details tab in your account if you want to continue to use this hybrid subscription you will have to fill in the billing details and add a credit card. This has been lost in the migration process unfortunately. 
 Many thanks again! 
 All the best

Paul · Answer

Andres Celis Support Case Id : 00536437. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Lydia Simplicio · Answer

Hello Andres Celis , 
 I have just logged in without any issue. 
 Are you not able to login at all? Are you using the correct email/account?

Paul · Answer

Andres Celis and Tatyana Gardner 
 Please can each of you create a separate thread and don't tack a new issue onto the back of this one. We have an automated mechanism for converting the thread to a new case so you can receive help from the support team which is needed in both of your cases.

Trados Studio > 4. Machine Translation

I cannot use Trados Cloud in SDL Trados 2021, and cannot go to my account setting to update my credit card payment. It says this: Blocked subscription - Payment Error... Can someone please help me? Thank you.

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