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SDL Machine Translation Cloud Provider not working

Silvia Raco

Good afternoon,

I'm using Trados 2021 and today I got the message "SDL Machine Translation Cloud Provider cannot be opened, therefore it has been deactivated": could you please help me to solve the problem?

This is the screenshot of the error message:

Error message in Trados Studio 2021 stating 'SDL Machine Translation Cloud Provider cannot be opened, therefore it has been deactivated.'

Thanks

best regards

Silvia

Generated Image Alt-Text
[edited by: Trados AI at 6:18 AM (GMT 0) on 5 Mar 2024]
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    Hello  

    Just so we can narrow this down a little, was MT Cloud working with this project before or is it the first time you have added it?

    Its also useful to know the exact version of Studio you are running (Help- About SDL Trados Studio)

    Next I suggest you remove MT Cloud from the project- close the project and remove the plugin -

    Trados Studio screenshot showing the 'Add Translation Provider' window with 'SDL Machine Translation Cloud' selected and an information tooltip visible.

    Once you have restarted Studio- Ensure Studio is on the latest update- (Help- Check for Updates) _Latest version is 16.1.6.4276

    Then reinstall the plugin and add back into the project.

    Does this help?

    Lydia Simplicio | RWS Group

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    Generated Image Alt-Text
    [edited by: Trados AI at 6:18 AM (GMT 0) on 5 Mar 2024]
  • 0 in reply to Lydia Simplicio

    Hello Steven,

    I followed your instructions and it seemed to work, but then I closed Studio, I re-opened it, I re-opened the project and the same error message pops up again...

    I confirm I'm using the latest version 16.1.6.4276 .

    The MT Cloud was working before, on other projects. I started this project today and it doesn't work: I also tried to cancel the project and re-start it many times, but always getting the same error message.

    However, if I activate the MT Cloud after opening the project it works, so I'll do like this. But everytime I close it, when I re-open the project I get the error message and the MT Cloud is deactivated...
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  • 0 in reply to Lydia Simplicio

    Hello Steven,

    I followed your instructions and it seemed to work, but then I closed Studio, I re-opened it, I re-opened the project and the same error message pops up again...

    I confirm I'm using the latest version 16.1.6.4276 .

    The MT Cloud was working before, on other projects. I started this project today and it doesn't work: I also tried to cancel the project and re-start it many times, but always getting the same error message.

    However, if I activate the MT Cloud after opening the project it works, so I'll do like this. But everytime I close it, when I re-open the project I get the error message and the MT Cloud is deactivated...
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