Allowed character limit reached

I am using Trados Studio 2021 SR2 - 16.2.12.9338. When I try to use machine translation I get a notification that the limit is exceeded, which is not true.

Trados Studio Cloud-based Resources window showing an error message 'Machine translation character limit reached. Other resources can still be used.'

I also get this notice:

Trados Studio notification window with a connection error stating 'Unable to reach Language Cloud. Trados Studio cannot access the Language Cloud server. Check the firewall and time settings on your computer then try again.'

But my time settings and internet connection are fine.


When I try to go to my account, I see the maintenance notification.

Web browser displaying Trados Enterprise maintenance message 'The system is offline for maintenance. We apologize for the inconvenience, and appreciate your patience while we work to update our systems.' with a 'Switch Account' button.

Please help me to solve this problem.



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[edited by: Trados AI at 6:20 AM (GMT 0) on 5 Mar 2024]
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