I am using Trados Studio 2021 SR2 - 16.2.12.9338. When I try to use machine translation I get a notification that the limit is exceeded, which is not true.
I also get this notice:
But my time settings and internet connection are fine.
When I try to go to my account, I see the maintenance notification.
Please help me to solve this problem.
Ruben De Semprun
We found some configuration issues which we think may have contributed to your current findings.
I think we have resolved them - please can you try again
If not, I will log a case for you
Lyds
Lydia Simplicio | RWS Group
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Dear Lydia!
I updated windows, rebooted the computer and tried to use machine translation again, but unfortunately nothing changed, the problem remained.
I ask you to register the case.
Thank you!
Ruben De Semprun We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00784452 .
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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