Hi Helene Minville 

I see you are connected to Language Cloud, by seeing your name boxed in green on the top right of the Studio UI.

However how are you accessing Language Weaver?
Directly via your Language Cloud tenant

Or through the Language Weaver Provider plugin, downloaded from the AppStore?
If from the AppStore, please confirm what sort of authentication did you use?

Regardless, can you access your language Weaver subscription from here:
https://portal.languageweaver.com/login

Thank you in advance for your clarifications as it will help me offer potential solutions

Lyds

Hi Helene Minville 

I see you are connected to Language Cloud, by seeing your name boxed in green on the top right of the Studio UI.

However how are you accessing Language Weaver?
Directly via your Language Cloud tenant

Or through the Language Weaver Provider plugin, downloaded from the AppStore?
If from the AppStore, please confirm what sort of authentication did you use?

Regardless, can you access your language Weaver subscription from here:
https://portal.languageweaver.com/login

Thank you in advance for your clarifications as it will help me offer potential solutions

Lyds

Hiya, 
I have tried to sign-in using my single sign-on but I receive a message saying that I am forbidden. Anybody know what I need to do? 
Thank you for your time. 

Dessi