Connection to Language Cloud Failed

Question

Hi, I purchased SDl Language Cloud for my Trados 2014. But everytime I try to add it in Project Settings, an error message always popups saying "Connection to Language Cloud Failed"

Radu Boloveschi · Accepted Answer

Hello, 
 
Please check what Subscription do you have in your Language Cloud account. 
 
There are two types of subscriptions. One with Studio integration "For Translators" and one without Studio integration but more characters "For Individuals". 
 
https://languagecloud.sdl.com/translation-toolkit/pricing#1 
 
And 
 
https://languagecloud.sdl.com/translation-toolkit/pricing#3 
 
If you have selected a subscription without Studio integration you might get this error. 
 
Can you also provide the error details. You have to save the error using the blue diskette sign in xml format and see what other information is provided there. 
 
Thanks and looking forward for your feedback, 
Regards, 
Radu

Said Bazry · Answer

I am sorry, I picked the wrong subscription type. Now I change it to BASIC, and it works fine.

Trados Studio > 4. Machine Translation

Connection to Language Cloud Failed