Hi,

I have a Freelancer Plus license, versionTrados Studio 2022 SR1 - 17.1.6.16252 for my PC and laptop. I recently added the Language Weaver plugin to my PC without issues. Yesterday, I decided to do the same for my laptop.

I THINK I made the same moves as with the PC, but when I tried to add MT to a project, the program asked me to download Language Weaver, as if I hadn’t done it already. I thought that probably I had made a mistake and so downloaded LW again… with the apparently well-known issue of

I then clicked on the Knowledge Base and have so far

• Renamed the PlugIn folder to PlugIn_old
• Removed
  
  %APPDATA%\Trados\Trados Studio\17\Plugins
  %LOCALAPPDATA%\Trados\Trados Studio\17\Plugins
  c:\ProgramData\Trados\Trados Studio\17\Plugins
  
  (but didn’t reinstall anything)
• Uninstalled Trados Studio and installed it again.
• Eventually (honestly can’t remember everything I’ve done by now) got a new error message
  
• Clicked on Knowledge Base again, Checked for updates according to instructions, updated Windows and restarted my laptop several times.

When it still didn’t work, I tried this one

Resolution
1. Close Trados Studio.
2. Go to:
for Trados Studio 2022: C:\Users\%USERNAME%\AppData\Roaming\Trados\Platform\Identity\SDLTradosStudio.exe and rename the folder SdlIdentityCredentials into SdlIdentityCredentials_old.
3. Restart Trados Studio.

Here I got the error message

I also tried searching for the folder SdlIdentityCredentials on my laptop but to no avail.

I am the first to admit that I am so NOT a hacker, so at the moment I have no idea where I should go from here?

Thank you in advance for any help!

Alessandra