Hi Eleni Katsamaki 

Have you checked your Language Weaver account, do you have an active subscription with NMT characters available? 

See this article on how to do that: https://gateway.sdl.com/apex/communityknowledge?articleName=000013218

Or just go here: https://portal.languageweaver.com/reports/dashboard 

Let me know what you find out. 

Regards, 

Radu

Hi Eleni Katsamaki 

Have you checked your Language Weaver account, do you have an active subscription with NMT characters available? 

See this article on how to do that: https://gateway.sdl.com/apex/communityknowledge?articleName=000013218

Or just go here: https://portal.languageweaver.com/reports/dashboard 

Let me know what you find out. 

Regards, 

Radu

Hi Radu,

Thank you for your help. I see now I have reached the yearly character limit, even though I have never used Language Weaver before, but I guess it shares the same service with Language Cloud which I have been using.

Do you know if the limit will reset in January? Will the character count go back to zero for next year?

Hi Eleni Katsamaki 

Yes, Language Cloud uses the NMT from the Language Weaver subscription. 

The Language Weaver subscription resets/renews automatically at the aniversary date, which is the date your subscription started.

You should be able to find this date in your LW account here: https://portal.languageweaver.com/settings/account

Or in the Reports section: https://portal.languageweaver.com/reports/dashboard see below. 

If you need more characters sooner, there are some Upgrade options, you can see in your Settings - My Account menu. 

Hope this was helpful, but let me know if there is anything else I can help with. 

Radu

Thank you so much, Radu! All clear :)

Hey Radu,

Coming back to you about this, because it seems that the "Days until subscription expires" value remains unchanged even after a month.

The number of days was the same now as around the time I posted this.

Do you know what's wrong?