Trados Studio 2022 Language Weaver can not login "error when selecting account" while login using browser chome work normaly

Hi... Greetings from Indonesia,

Please advice how to solve these trouble.

I am using Trados Studio 2022 and using NTM with Language Weaver, but today i can not use it because my Trados Studio 2022 can not do cloud login, mean while when iam login using my RWS account from chrome browser to Language weaver webpage are working normally.

What do i need to do to slove these issue?

Login using browser work normaly

Language Weaver webpage open in a browser showing translation interface with Chinese (Simplified) and Indonesian language options.

Log in from Trados Studio 2022 error

Trados Studio 2022 error message 'Error when selecting account. One or more errors occurred.' with details about a System.AggregateException.

Trados Studio 2022 cloud sign-in error message 'We couldn't sign you in. Try contacting Customer Support.'

These are several qoute from sdlerror.xml file generated

<StackTrace><![CDATA[ at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at Sdl.BestMatchServiceStudioIntegration.Common.Account.UI.Views.LoginAccountViewModel.EnsureWorkIsFinished(Boolean isCancelRequested)]]></StackTrace>

errorerrorCode":"AUTHENTICATION_EXCEPTION","message":"Authentication failed","details"

--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential.<>c__DisplayClass55_0.<<SetWorkingAccount>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential.SetWorkingAccount(String tenantId, CancellationToken cancellationToken)
at Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential.SetWorkingAccount(IAccount account, CancellationToken cancellationToken)
at Sdl.BestMatchServiceStudioIntegration.Common.Account.UI.Views.LoginAccountViewModel.<SetWorkingAccount>b__61_0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.Execute()]]></StackTrace>
</InnerException>

Seems like token generated by Trados Studio 2022 in my desktop are rejected "Cancelation token"

Please Help, how do i solve these trouble? 



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[edited by: Trados AI at 6:26 AM (GMT 0) on 5 Mar 2024]
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