Language Weaver "Adaptive" trial stopped working after 1 day

Question

I suscribed to the free trial for an Adaptive account. I successfully trained and deployed the translation memory, logged in, added the translation memory, translated, etc etc. The next day, it stopped working. I'm still logged in. Even though I wasn't notified in any way of reaching any limit, I had a look at the dashboard and I noticed it says that I have used 1,000,000 characters. It absolutely can't be, not in ONE day. Does it count the free characters I have used with the cloud MT before that? (what I suspect from the # of translations line at the bottom left). It makes absolutely no sense to bundle the free limit with the "paid" Adaptive limit of 1,000,000. I expect to be able to use the 1,000,000 I'm allowed for this free trial, otherwise how am I going to be able to tell if it's worth it?

Screenshot showing a Quick Summary and Usage Summary on a machine translation dashboard. Characters used are 1,003,131 out of 1,000,000, indicating a limit exceeded by 3,131 characters.

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[edited by: RWS Community AI at 10:19 AM (GMT 0) on 14 Nov 2024]

Radu Boloveschi · Answer

Marjolaine Viventi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00839095 .

Radu Boloveschi · Answer

Marjolaine Viventi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00843574 .

Radu Boloveschi · Answer

Hi Marjolaine Viventi 
 For the moment, downgrading back to the Free LW subscription is not possible once you are on a paid plan. Our Support team will assist to downgrade your subscription to Free Language Weaver subscription that comes included with Trados Studio. 
 Where did you change your "sign-in" option? In Trados Studio Cloud login? Each cloud account is linked to a different Language Weaver subscription so this is changing from your own account to the company's account might work.

Trados Studio > 4. Machine Translation

Language Weaver "Adaptive" trial stopped working after 1 day