SDL Language Cloud suddenly not working

Question

Hello Community! 
 I have been using SDL Language Cloud for years now, and it suddenly has stopped working this morning. I use Windows 10, SDL Trados Studio 2019 Freelance. The error message says: 'An error has occurred while using the tranlsation provider SDL Machine Translation: TranslationEngine with id XXXXXXX not found'. Anyone can help? Thanks!

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Provide specific details about any error messages received or changes made before the issue occurred. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello! It sounds like you're experiencing a frustrating issue with SDL Language Cloud. Here are some steps you can take to troubleshoot the problem: 
 **Step 1:** Check for Windows Updates 
 - Type "windows updates" in the Windows search bar and select "Check for updates." 
 - Install any available updates and restart your computer. 
 **Step 2:** Rename Language Cloud Configuration Files 
 - Close SDL Trados Studio. 
 - Navigate to `C:\Users\[Your Username]\AppData\Roaming\SDL\SDL Trados Studio`. 
 - Look for files named "Language Cloud.bin" and "Language Cloud Machine Translation.bin." 
 - Rename them to "Language Cloud_OLD.bin" and "Language Cloud Machine Translation_OLD.bin." 
 - Restart SDL Trados Studio and try to add Language Cloud again. 
 **Step 3:** Use the MT Cloud Plugin 
 - If the issue persists, consider using the MT Cloud plugin for segment-by-segment translation. Ensure you have the latest version of the plugin installed. 
 **Step 4:** Repair Installation 
 - If none of the above steps work, you may want to repair your installation of SDL Trados Studio. You can do this by going to "Control Panel" > "Programs" > "Programs and Features," selecting SDL Trados Studio, and choosing the repair option. 
 If you continue to experience issues, it may be necessary to log a support request for further assistance. I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

RWS Community AI · Answer

Probability score: 0.7 
 Question improvement suggestion: Specify the exact version of Trados Studio you are using and clarify if you have checked for hidden files as suggested in previous responses. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello! It seems you're having trouble locating the "Language Cloud.bin" and "Language Cloud Machine Translation.bin" files. Let's go through some steps to help you find them: 
 **Step 1:** Ensure Hidden Files are Visible 
 - Since the "App Data" folder is hidden by default, you need to make sure that hidden files and folders are visible. You can do this by following these steps: 
 1. Open File Explorer. 
 2. Click on the "View" tab at the top. 
 3. Check the box that says "Hidden items." 
 **Step 2:** Navigate to the Correct Folder 
 - After ensuring hidden files are visible, navigate to the following path: 
 `C:\Users\[Your Username]\AppData\Roaming\SDL\SDL Trados Studio` 
 (Replace `[Your Username]` with your actual Windows username.) 
 **Step 3:** Look for the Files 
 - In this folder, look for the files named "Language Cloud.bin" and "Language Cloud Machine Translation.bin." If you find them, you can rename them as previously suggested. 
 **Step 4:** Check Other Versions (if applicable) 
 - If you have multiple versions of Trados Studio installed, you may also need to check the corresponding folders for those versions, such as: 
 - `C:\Users\[Your Username]\AppData\Roaming\SDL\SDL Trados Studio\Studio\14.0.0.0` 
 - `C:\Users\[Your Username]\AppData\Roaming\SDL\SDL Trados Studio\Studio\15.0.0.0` 
 If you still cannot find the files after following these steps, please let me know, and we can explore further options. I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Radu Boloveschi · Answer

Dominique Melancon We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0036442.

Trados Studio > 4. Machine Translation

SDL Language Cloud suddenly not working