Probability score: 0.7  

Question improvement suggestion: Provide the exact error message you received and clarify if you have checked your subscription status for the SDL Machine Translation Cloud.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're experiencing issues with the SDL Machine Translation Cloud provider in Trados Studio. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

**Step 1:** Verify your subscription status. Ensure that your SDL Machine Translation Cloud subscription is still active and has not expired. You can log in to your account to check this.  

**Step 2:** Clear the cache files. Close Trados Studio and navigate to the following directory:  

`C:\Users\[Your Username]\AppData\Roaming\Trados\Trados Studio\Studio17`  

Delete the file named `Language Cloud Machine Translation.bin`.  

**Step 3:** Update the plugin. Make sure you have the latest version of the SDL Machine Translation Cloud plugin installed. You can uninstall the current version via the SDL Plugin Manager and then download the latest version from the RWS AppStore.  

**Step 4:** Adjust project settings. After reinstalling the plugin, open Trados Studio and go to Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation. Remove any existing MT providers and add the SDL Machine Translation Cloud provider again.  

**Step 5:** Check language pair settings. Ensure that the language pair you are using is supported by the SDL Machine Translation Cloud provider. If the language pair is showing as N/A, you may need to adjust the settings or select a different language pair.  

**Step 6:** Use AnyTM as a workaround. If you are still unable to apply machine translation during pre-translation, consider using the AnyTM feature to add the SDL Machine Translation Cloud provider to your translation memories.  

If these steps do not resolve the issue, please provide the exact error message you are receiving, as this will help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

Probability score: 0.7  

Question improvement suggestion: Provide the exact error message you received and clarify if you have checked your subscription status for the SDL Machine Translation Cloud.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It seems you're experiencing issues with the SDL Machine Translation Cloud provider in Trados Studio. Here are some steps you can take to troubleshoot and potentially resolve the issue:  

**Step 1:** Verify your subscription status. Ensure that your SDL Machine Translation Cloud subscription is still active and has not expired. You can log in to your account to check this.  

**Step 2:** Clear the cache files. Close Trados Studio and navigate to the following directory:  

`C:\Users\[Your Username]\AppData\Roaming\Trados\Trados Studio\Studio17`  

Delete the file named `Language Cloud Machine Translation.bin`.  

**Step 3:** Update the plugin. Make sure you have the latest version of the SDL Machine Translation Cloud plugin installed. You can uninstall the current version via the SDL Plugin Manager and then download the latest version from the RWS AppStore.  

**Step 4:** Adjust project settings. After reinstalling the plugin, open Trados Studio and go to Project Settings > Language Pairs > [...] > Translation Memory and Automated Translation. Remove any existing MT providers and add the SDL Machine Translation Cloud provider again.  

**Step 5:** Check language pair settings. Ensure that the language pair you are using is supported by the SDL Machine Translation Cloud provider. If the language pair is showing as N/A, you may need to adjust the settings or select a different language pair.  

**Step 6:** Use AnyTM as a workaround. If you are still unable to apply machine translation during pre-translation, consider using the AnyTM feature to add the SDL Machine Translation Cloud provider to your translation memories.  

If these steps do not resolve the issue, please provide the exact error message you are receiving, as this will help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

This is not helping.

1. My subscription is active.

2. This file does not exist.

3. I don't want to uninstall the plugin. I can't find any SDL Machine Translation Cloud plugin on the RWS AppStore to replace it.

4. Even when I disable the greyed-out former "SDL Machine Translation Cloud", it does not work. I can't delete it as this option is greyed-out.

5. I am convinced that English > French is a supported language. The machine translation was working two months ago and nothing has changed.

6. Using AnyTM adds SDL Machine Translation Cloud to the list of translation memories, but the file is not machine-translated when finalizing the pretranslation process.

Any *human* help would be appreciated!