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MultiTerm 2017 SR1 does not recognize termbases; new termbases cannot be created

Marlen Maier-Weigert

Hi All,

Does anyone have the same problem: MT 2017 does not recognize existing termbases (version of termbase unknown).

I cannot even create a new termbase. See the error messages below. This problem has existed since upgrade from 2015 to 2017. The new SR1 does not solve these issues.

Thanks for sharing your ideas.
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    Hi ,

    Have you performed a Windows Repair of MultiTerm via Control panel?

    Here's how you do this:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair. I usually repair all components.
    4. Restart Studio.

    If that has not helped, please try a reset of MultiTerm.

    If you don't already have hidden folders set to be viewed, change it here in the View tab of Windows Explorer:

    Then (thanks to Paul Filkin, whose instructions I am now copying) navigate to the folder shown below and rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

    If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. 

    I hope this helps,

    All the best,

    Alison
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  • 0

    Hi ,

    Have you performed a Windows Repair of MultiTerm via Control panel?

    Here's how you do this:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair. I usually repair all components.
    4. Restart Studio.

    If that has not helped, please try a reset of MultiTerm.

    If you don't already have hidden folders set to be viewed, change it here in the View tab of Windows Explorer:

    Then (thanks to Paul Filkin, whose instructions I am now copying) navigate to the folder shown below and rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

    If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. 

    I hope this helps,

    All the best,

    Alison
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