Hi Marlen Maier-Weigert,

Have you performed a Windows Repair of MultiTerm via Control panel?

Here's how you do this:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair. I usually repair all components.
4. Restart Studio.

If that has not helped, please try a reset of MultiTerm.

If you don't already have hidden folders set to be viewed, change it here in the View tab of Windows Explorer:

Then (thanks to Paul Filkin, whose instructions I am now copying) navigate to the folder shown below and rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

http://support.xl8.one

Just fill in the form and submit it. 

I hope this helps,

All the best,

Alison