Hi Mark Leach,

Have you performed a Windows Repair of MultiTerm via Control panel?

Here's how you do this:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair. I usually repair all components.
4. Restart MultiTerm then Studio.

If that has not helped, please try a reset of MultiTerm, as follows... 

Navigate via Windows Explorer to the folder shown below and rename the folder 'MultiTerm14' - anything, add 'old' for example, doesn't matter...

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm

You may need to make hidden folders visible first, which is done on the View tab of Windows Explorer:

Once you've renamed the MultiTerm14 folder, restart MultiTerm 2017 and the folder you've renamed will be recreated. You can delete the old one. 

You can then also try repairing or resetting Studio itself, via the methods described here:

Window repair, reset & other solutions

It's always a good idea to run a Windows repair on complex software periodically - especially after big Windows updates too.

If none of this helps, I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working normally, we have a route for all customers to get help. This can be achieved really quickly using this link:

http://support.xl8.one

Just fill in the form and submit it. Your email address is the most important info to get right, as that's how they'll contact you.

I hope some of this helps, I went for the whole lot as it's the end of the day... Let us know if you find a solution.

Thanks & all the best,

Alison

Hi Mark Leach,

Have you performed a Windows Repair of MultiTerm via Control panel?

Here's how you do this:

1. Close all SDL applications.
2. Open the Control Panel:
   • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
   • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
   • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features.
3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop) and click Repair. I usually repair all components.
4. Restart MultiTerm then Studio.

If that has not helped, please try a reset of MultiTerm, as follows... 

Navigate via Windows Explorer to the folder shown below and rename the folder 'MultiTerm14' - anything, add 'old' for example, doesn't matter...

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm

You may need to make hidden folders visible first, which is done on the View tab of Windows Explorer:

Once you've renamed the MultiTerm14 folder, restart MultiTerm 2017 and the folder you've renamed will be recreated. You can delete the old one. 

You can then also try repairing or resetting Studio itself, via the methods described here:

Window repair, reset & other solutions

It's always a good idea to run a Windows repair on complex software periodically - especially after big Windows updates too.

If none of this helps, I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working normally, we have a route for all customers to get help. This can be achieved really quickly using this link:

http://support.xl8.one

Just fill in the form and submit it. Your email address is the most important info to get right, as that's how they'll contact you.

I hope some of this helps, I went for the whole lot as it's the end of the day... Let us know if you find a solution.

Thanks & all the best,

Alison