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SDL MultiTerm 2017 SR1-14.1.2471.5 has a serious defect

Renato Colonna Rosman

SDL MultiTerm 2017-SR1-14.1.2460.4 (the SR1 version containing the most recent update, installed on Windows 10 64-bit or on Windows 8 64-bit)) shows the Windows rotating ring "O" (not responding) after an English-US term beginning with the letters "zwitt" is searched using Normal Search, or Fuzzy Search or Full Text Search, and, then, selected with the mouse.

The said defect is very upsetting because it is necessary to close the "SDL MultiTerm 2017-SR1-14.1.2460.4", and it makes "SDL Trados Studio 2017-SR1 (including the most recent update)" unstable (not-responding), when the said term is searched in Trados 2017 SR1's Termbase Search Window on Editor View and, then, selected.

It is surprising that the said defect that did not exist on "SDL MultiTerm 2017-14.0.2094.0" (non-SR1), is a new "bug" in the SDL MultiTerm 2017-SR1-14.1.2460.4 (both the first SR1 version, and the SR1 version containing the most recent update)!

Based on the fact that SDL Trados Studio 2017/SDL MultiTerm 2017 Desktop is a very expensive software including a very expensive "Premium Software Maintenance - Service Level 1", it would be expected that the said software should be very "robust", that it could work fine on Windows 10 64-bit or on Windows 8 64-bit. Each new version or update has shown very useful new resources, but has shown new "bug" too.

I hope that the SDL Development Team will fix the said bug as soon as possible because SDL Trados Studio 2017/SDL MultiTerm 2017 Desktop has all the resources to be considered the best Computer Aided Translation tool on the market.

Thank you very much for your kind attention.
Best regards,

Renato Colonna Rosman
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  • Hi ,

    I'd like to suggest two things perhaps. The first is that you update to the latest versions of the software as the version you mention is not the latest:

    SDL Trados Studio 2017 SR1 - 14.1.6329.7
    SDL MultiTerm 2017 SR1 - 14.1.2471.5

    It's important you update both Studio and MultiTerm and if you still have the same problem after that please log a case through your support contract so that the support team can determine whether it is a bug in Studio/MultiTerm or the result of some clash with something on your computer perhaps.

    Regards

    Paul

    Paul Filkin | RWS Group

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  • in reply to Paul

    Dear Paul Filkin

    Thank you very much for your suggestion!

    I recognize that SDL Trados Studio 2017/SDL MultiTerm 2017 Desktop, is perhaps, the best Computer Aided Translation tool on the market.

    It is a very expensive software including the "SDL Language Solutions Support - PSMA Level 1 Desktop" too

    It is surprising that a so expensive software has shown "bugs", some of them are not fixed as soon as possible by the very skilled SDL Development Team, and cause instability problems in SDL Trados Studio 2017 SR1/SDL MultiTerm 2017 Desktop SR1 (including all the most recent updates).

    Unfortunately the said defect is really a problem in SDL MultiTerm 2017 SR1 (and in all its most recent updates too), that was not fixed yet by the very skilled SDL Development Team.

    The said defect was not occurring in SDL MultiTerm 2017 (non-SR1)!

    It is not possible to work with SDL Trados Studio 2017 SR1 (including all its most recent updates) because the said defect in SDL MultiTerm 2017 SR1 (and in all its most recent updates too) causes an instability in SDL Trados Studio 2017 SR1 (including all its most recent updates).

    The "SDL MultiTerm 2017 SR1 - 14.1.2471.5", according to the information of Paul Tudoran [SDL Support Engineer], see below, has certainly the said defect yet.

    Adrian Maniu [SDL Support Engineer] informed on 16/09/2017 at 19:34: - "Issue is caused by a defect in Multiterm 2017 [SR1] which I hope to be fixed in the near future."

    Nick Date [SDL Support Engineer] informed on 18/09/2017 at 18:57: - "Indeed this bug has not been fixed yet as it was only reported 12 days ago and our developers have not had time to investigate the cause of this issue."

    Paul Tudoran [SDL Support Engineer] informed on 11/10/2017 at 23:07: - "We are very sorry for the inconvenience and I do hope it will be fixed as soon as possible. Unfortunately we do not have an estimate time for the fix." And he informed on 12/10/2017 at 18:05: - "The defect, Hello Renato, is not yet fixed, it is currently under review."

    Best regards,
    Renato Colonna Rosman
  • in reply to Renato Colonna Rosman

    Hi  

    Thank you for all that information.  I'm sure the development team will release a fix for the problems that are preventing you from working as soon as they can.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • in reply to Paul

    Dear Paul Filkin

    How are you?

    Until now (Feb 02, 2018)  I have not installed the SDL Trados Studio 2017 SR1 (including the most recent updates) and the SDL MultiTerm 2017 SR1 (including the most recent updates) because I don't know if SDL fixed the said MultiTerm 2017 SR1 defect, that is explained on my message, written on October 11, 2017 at 3:37 AM (please, see above "SDL MultiTerm 2017 SR1-14.1.2471.5 has a serious defect")

    Question:

    If you have the "SDL MultiTerm 2017 SR1 (including the most recent updates)" installed in your computer, could you, please:

    1) search a term beginning with "z",

    2) select (click) the term beginning with "z" in the "Hitlist".

    3) will "SDL MultiTerm 2017 SR1" allow that the selected term beginning with "z" can be edited, or will "SDL MultiTerm 2017 SR1" show the Windows rotating ring "O" (i.e. the "SDL MultiTerm 2017 SR1" stops to respond)?

    I wait for your answer as soon as possible.

    Thank you very much for your very kind attention.

    Best regards

    Renato Colonna Rosman

     

     

     
  • in reply to Renato Colonna Rosman
    Hi ,

    As long as I don't use the Default Layout then yes, I can do these things. Do you have a bug numbers for these from the support team? It's much easier for me to track them with this number.

    Paul Filkin | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • in reply to Paul

    Dear Paul Filkin

    The said "bug" was  logged as "ID CRQ-6208" on 19/09/2017 at 19:00 by Adrian Maniu (SDL Support Enginneer).

    I wait for your answer as soon as possible.

    Thank you very much for your kind attention.

    Best regards,

    Renato Colonna Rosman
  • in reply to Paul

    Dear Paul Filkin

    The said SDL MultiTerm 2017 SR1 "BUG" (Support Case Details - 00302371) was reported to the SDL Development Team with "ID CRQ-6208", on 06/09/2017 at 22:31, by Adrian Maniu (SDL Support Engineer).

    I wait for your answer as soon as possible.

    Thank you very much for your kind attention.

    Best regards.

    Renato Colonna Rosman
  • in reply to Renato Colonna Rosman
    Hi ,

    Thanks for the bug number. I checked the database but don't have enough information to give you an update on the status yet. Will probably have to wait till Monday now at the earliest as it's past the working week for the team looking after this.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • in reply to Paul
    Dear Paul Filkin


    I know that a support and maintenance contract includes free updates as well as unlimited support. Every year I renew my "Premium Software Maintenance Agreement 1" (PSMA-1). Today, May 22, 2018, I renewed my PSMA-1.

    Albeit I have renewed the PSMA-1, the SDL Support Engineers have not given any information about the "fixing" of the Multiterm 2017 SR1 defect "ID CRQ-6208".

    I did not install SDL MultiTerm 2017 SR1 yet, because I did not know if the SDL Development Team fixed the said defect "ID CRQ-6208".


    Perhaps the said Multiterm 2017 SR1 defect "ID CRQ-6208" will be fixed in the new "MultiTerm 2019 Desktop".


    Unfortunately each new SDL Trados Studio/MultiTerm Desktop version has new very useful features and new not fixed "bugs".


    Thank you very much for your kind attention,
    Best regards,
    Renato Colonna Rosman