HelloNguyen Thanh Tan (NguyenThanh Tan

Please ensure you have the latest version of MultiTerm 2017 and also Studio 2017 installed:

SDLTradosStudio2017_SR1_6278
SDLMultiTermDesktop2017_SR1_2441

If you have these then please try a reset of MultiTerm.

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\

If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

Just fill in the form and submit it.

Make sure your email address is entered correctly or nobody will be able to get back in touch with you.