Translate
I have got a trouble with this error "Termbase cannot be opened due to unsupported version of MultiTerm" even thought I have copied those termbase into another folder with clear path. Please support.
I have got a trouble with this error "Termbase cannot be opened due to unsupported version of MultiTerm" even thought I have copied those termbase into another folder with clear path. Please support.
HelloNguyen Thanh Tan (NguyenThanh Tan
Please ensure you have the latest version of MultiTerm 2017 and also Studio 2017 installed:
SDLTradosStudio2017_SR1_6278
SDLMultiTermDesktop2017_SR1_2441
If you have these then please try a reset of MultiTerm.
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
Just fill in the form and submit it.
Make sure your email address is entered correctly or nobody will be able to get back in touch with you.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
HelloNguyen Thanh Tan (NguyenThanh Tan
Please ensure you have the latest version of MultiTerm 2017 and also Studio 2017 installed:
SDLTradosStudio2017_SR1_6278
SDLMultiTermDesktop2017_SR1_2441
If you have these then please try a reset of MultiTerm.
Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
If this doesn't help either then I'd recommend you log a support case as this qualifies as an installation issue. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
Just fill in the form and submit it.
Make sure your email address is entered correctly or nobody will be able to get back in touch with you.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
