Multiterm stops working when I try to open a database

Question

I'm working with Multiterm 2017. I can open it, but when I try to open a termbase, the program stops working and closes... 
 I already restarted the pC, uninstall and reinstall the programme, updated Java...and the program always stops working and closes... 
 Did some of you encounter this problem? 
 My OS is Windows 10 
 Many thanks in advance, 
 Nathalie

Paul · Answer

Hi Nathalie Moulard , 
 
In case you also use Studio can you confirm you have these versions installed? 
 
SDL Trados Studio 2017 SR1 - 14.1.6413.8 
SDL MultiTerm 2017 SR1 - 14.1.2471.5

Paul · Answer

Hi Nathalie Moulard , 
 
I think I would try the following first: 
 
1. Disable your Anti-virus temporarily for the installation 
2. Reinstall MultiTerm as Administrator. So right-click the installation file and select Run as admin. 
3. Try running the application again, once with your Anti-virus active and once without 
 
See if any of this helps. If it doesn't then I recommend you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

Multiterm stops working when I try to open a database