My MultiTerm freezes when I try to update an entry.

Question

It first happened when I was adding a field at the term level. Since then, every time I try to access this entry, or the ones after, MultiTerm freezes and finally shuts down with this message : &ldquo;Un probl&egrave;me a fait que le programme a cess&eacute; de fonctionner correctement. Windows va fermer le programme et vous indiquer si une solution est disponible.&rdquo; 
 I have tried to export the database and import it into a new database, but the problem remains. Can you help me please. I&rsquo;ve been dealing with this issue since last night and I don&rsquo;t have any more ideas on how to solve this problem. 
 I am able to update the database via Studio. 
 Thank-you.

Paul · Answer

Hi Denise Latreille ,

You could try a MultiTerm reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

Or download and install this application which makes carrying out a reset very simple:

appstore.sdl.com/.../

Paul · Answer

Hi Denise Latreille , 
 
If you've tried a reset and it doesn't help then I would recommend you log a support case. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

My MultiTerm freezes when I try to update an entry.