Multiterm keeps shutting down on me

Question

Multiterm keeps shutting down on me when I am populating a termbase... Typically, I can only do a few entries and then I get a message that my Multiterm has stopped and will be shutting down... Has anyone run into this problem? My OS is Windows 10 Famille (10.0.16299) . 
 Thanks for your help! 
 Laval

Alison Field · Answer

Hi Laval Caron , 
 Please try running a Windows Repair of MultiTerm - and then of Studio - via Control Panel. 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Windows Vista/7 : Start > Control Panel > Programs > Programs and Features . 
 Windows 8 : Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program . 
 Windows 10 : Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features .

Click/highlight the relevant SDL product from the list (e.g. SDL Trados MultiTerm 2017 SR1 Desktop ) and click Repair . 
 Restart Studio/MultiTerm. 
 
 I actually repair all 4 components of MultiTerm periodically - Desktop, Core, Convert and Word Integration. Then I repair Studio. It's worth the time it takes, especially after a Windows automatic update. 
 
 Also, does this happen with any termbase or just one? If the latter, do you know how to reorganise a termbase? Studio and MultiTerm normally prompt for this if it's required when the affected termbase is in use. Periodically reorganising helps the termbase run more smoothly. 
 This is done by opening opening the termbase in MultiTerm (let it update first if you haven't opened MultiTerm for a while), click on Termbase Management bottom left then select Reorganise in the top toolbar. Click through the Wizard (OK > Next > Finish > Close) then close MultiTerm 
 
 There are further fixes you can try but this might be enough. 
 
 Hope this helps, 
 All the best, 
 Alison

Alison Field · Answer

Panagiota Saroglou 
 Hi Panagiota, 
 There are further options to try if you click this link which will take you to the relevant page on the RWS Support Gateway: 
 Repairing your installation of MultiTerm Desktop 
 Read it from 'Workaround 2'. If the information there isn't helpful in your case, start a new thread and then someone can take a look at your problem remotely... 
 You start a new thread by clicking on 'New' at the top of this page. 
 
 All the best, 
 Ali

Trados Studio > 4. MultiTerm

Multiterm keeps shutting down on me