Error message by adding a new term

Question

Dear all, 
 Since the last update, I cannot add any new word in the MultiTerm interface (2017). I got the following message: 
 
 I have read the following article: 000007275 and tried to follow both procedures, unsuccessfully. 
 Could you please help me with this? 
 Thank you, 
 V&eacute;ronique Mercier 
 Qualified Freelance Translator/English and German into French

Alison Field · Answer

Hi V&eacute;ronique Mercier 
 When you say you've updated, do you mean MultiTerm or Studio or both? 
 If MultiTerm, a solution for this error was suggested at the beginning of July here 
 This was: 
 Control Panel > Programs > View installed updates > search there "Cumulative Updates 6 for SDL Multiterm 2017 SR1 Desktop" > right click + Uninstall 
 I'm not sure if this will solve your problem but it's worth a try. 
 All the best, 
 Alison

Trados Studio > 3. MultiTerm

Error message by adding a new term