Multiterm (Studio 2017) freezing/crashing when trying to add new term, then stopped working. There were no error messages, it just kept freezing every time I wanted to add a new term, then it stopped launching altogether (and still no error messages). I reinstalled it and I am having the exact same problem. I have given my antivirus and firewall additional permissions in case that could be the problem, but it does not seem to solve anything. Anyone experiencing the same or who can help?
Thanks!
Hello Ana Merchan Andrea Schultheiß ,
Have you tried updating both Studio and MultiTerm to the latest stand?
To do this simply open each application in turn then go to HELP> Check for updates.
Also ensure that both Studio and MultiTerm are added to your AV providers 'whitelist'- (you may need to google your provider on how to do this as sometimes its not always that easy).
Then should the problem still persist- try resetting both applications-
You can use this free app to do this-
appstore.sdl.com/.../
EDIT: I forgot to add- Also try setting Windows Layout via the VIEW tab In Studio/MultiTerm
Please let me know if this helps.
Lydia Simplicio | RWS Group
_______
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You've done the courses and still need to go a little further, or still not clear?
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Hello Steve,
thank you for the fast reply.
This is the error I get when trying to open the term base in MultiTerm:
Studio is at version 2017 SR1 - 14.1.10012.29730,
MultiTerm is at verision 2017 SR1 - 14.2.6.23639
The check for updates does not offer anything new, I presume it was updated to the last available version by the Microsoft Repair function.
So far, the problem persists, I'll try the other steps ...
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
<SDLErrorDetails time="13/09/2018 11:26:54">
<ErrorMessage>An error occurred while parsing EntityName. Line 1, position 138.</ErrorMessage>
<Exception>
<Type>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<LineNumber>1</LineNumber>
<LinePosition>138</LinePosition>
<SourceUri />
<HelpLink />
<Source>System.Xml</Source>
<HResult>-2146232000</HResult>
<StackTrace><![CDATA[ at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseEntityName()
at System.Xml.XmlTextReaderImpl.ParseEntityReference()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.LoadXml(String xml)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.XsltHelper.TransformStatistics(String xml)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList.ShowTermbaseInfo(ITermbase termbase)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList.AddCatalogueItem(tCatalogueObjectType objectType, Object catalogueObject)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList._CatalogueService_TypeSelected(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Common.Interfaces.TypeSelectedHandler.Invoke(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Catalogue.CatalogueService.SelectType(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueTree.RefreshSelection(tCatalogueObjectType type)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueTree.treeInventory_AfterSelect(Object sender, TreeViewEventArgs e)
at System.Windows.Forms.TreeView.OnAfterSelect(TreeViewEventArgs e)
at System.Windows.Forms.TreeView.TvnSelected(NMTREEVIEW* nmtv)
at System.Windows.Forms.TreeView.WmNotify(Message& m)
at System.Windows.Forms.TreeView.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL MultiTerm</ProductName>
<ProductVersion>MultiTerm14</ProductVersion>
<EntryAssemblyFileVersion>14.2.6.23639</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 7 Enterprise </OperatingSystem>
<ServicePack>Service Pack 1</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>EMPIC\aschultheiss</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LT036</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>12272424 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
<SDLErrorDetails time="13/09/2018 11:26:54">
<ErrorMessage>An error occurred while parsing EntityName. Line 1, position 138.</ErrorMessage>
<Exception>
<Type>System.Xml.XmlException, System.Xml, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<LineNumber>1</LineNumber>
<LinePosition>138</LinePosition>
<SourceUri />
<HelpLink />
<Source>System.Xml</Source>
<HResult>-2146232000</HResult>
<StackTrace><![CDATA[ at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)
at System.Xml.XmlTextReaderImpl.ParseEntityName()
at System.Xml.XmlTextReaderImpl.ParseEntityReference()
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.LoadXml(String xml)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.XsltHelper.TransformStatistics(String xml)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList.ShowTermbaseInfo(ITermbase termbase)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList.AddCatalogueItem(tCatalogueObjectType objectType, Object catalogueObject)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueList._CatalogueService_TypeSelected(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Common.Interfaces.TypeSelectedHandler.Invoke(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Catalogue.CatalogueService.SelectType(tCatalogueObjectType type, Object catalogueItem, TermbaseStatus termbase)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueTree.RefreshSelection(tCatalogueObjectType type)
at Sdl.MultiTerm.Studio.Catalogue.ViewParts.Controls.CatalogueTree.treeInventory_AfterSelect(Object sender, TreeViewEventArgs e)
at System.Windows.Forms.TreeView.OnAfterSelect(TreeViewEventArgs e)
at System.Windows.Forms.TreeView.TvnSelected(NMTREEVIEW* nmtv)
at System.Windows.Forms.TreeView.WmNotify(Message& m)
at System.Windows.Forms.TreeView.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL MultiTerm</ProductName>
<ProductVersion>MultiTerm14</ProductVersion>
<EntryAssemblyFileVersion>14.2.6.23639</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 7 Enterprise </OperatingSystem>
<ServicePack>Service Pack 1</ServicePack>
<OperatingSystemLanguage>1033</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>EMPIC\aschultheiss</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LT036</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>12272424 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>
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