Emergency - MultiTerm 2017 won't open

Question

Hello 
 
 I've just been emailed by a client (an agency) wanting me to make a load of corrections to a 13,000-word translation I did for them...by 1100 tomorrow morning! (That is, in 14 hours). I would be able to do that, if, firstly, I didn't keep receiving this error message: 
 
 ...and secondly, if MultiTerm would actually open. 
 I've tried reinstalling, running as an administrator, nothing works. I'm getting pretty desperate now, as I probably won't get paid if I can't sort this out. 
 The version of MultiTerm I have installed is 14.1.2441, if that's any help. Studio version is 14.1.10012.29730. 
 Any help would be greatly appreciated! 
 
 Martin

Paul · Accepted Answer

Hi Martin Harvey 
 
Try resetting Multiterm first to see whether this allows you to open the termbase and reorganise it. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

Trados Studio > 3. MultiTerm

Emergency - MultiTerm 2017 won't open