SDL MultiTerm (with 2019) create termbase problem

Question

This message appears - how do I resolve it? 
 Method not found: 'Sdl.MultiTerm.Client.Connectors.ServerPrivilege Sdl.MultiTerm.Client.Connectors.ServerProxy.LogIn(System.String, System.String, System.String, Boolean, Boolean, Sdl.Enterprise2.MultiTerm.Client.IdentityModel.PersistOption)'.

Paul · Accepted Answer

Hi Clare Marshland 
 
First of all make sure that you have the correct version of MultiTerm installed. If you have Studio 2019 installed installed then you need these versions: 
 
SDL Trados Studio 2019 - 15.0.1.36320 
SDL MultiTerm 2019 - 15.0.0.28471 
 
If you have Studio 2019 SR1 installed then you need these: 
 
SDL Trados Studio 2019 SR1 - 15.1.0.44109 
SDL MultiTerm 2019 - 15.0.1.43891 
 
If you already have the correct pair of applications installed then try a reset of MultiTerm. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15 
 
If that still doesn't help then log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

SDL MultiTerm (with 2019) create termbase problem

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