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SDL MultiTerm (with 2019) create termbase problem

Clare Marshland

This message appears - how do I resolve it?

Method not found: 'Sdl.MultiTerm.Client.Connectors.ServerPrivilege Sdl.MultiTerm.Client.Connectors.ServerProxy.LogIn(System.String, System.String, System.String, Boolean, Boolean, Sdl.Enterprise2.MultiTerm.Client.IdentityModel.PersistOption)'.
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    Hi

    First of all make sure that you have the correct version of MultiTerm installed. If you have Studio 2019 installed installed then you need these versions:

    SDL Trados Studio 2019 - 15.0.1.36320
    SDL MultiTerm 2019 - 15.0.0.28471

    If you have Studio 2019 SR1 installed then you need these:

    SDL Trados Studio 2019 SR1 - 15.1.0.44109
    SDL MultiTerm 2019 - 15.0.1.43891

    If you already have the correct pair of applications installed then try a reset of MultiTerm. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

    If that still doesn't help then log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0
    Hi

    First of all make sure that you have the correct version of MultiTerm installed. If you have Studio 2019 installed installed then you need these versions:

    SDL Trados Studio 2019 - 15.0.1.36320
    SDL MultiTerm 2019 - 15.0.0.28471

    If you have Studio 2019 SR1 installed then you need these:

    SDL Trados Studio 2019 SR1 - 15.1.0.44109
    SDL MultiTerm 2019 - 15.0.1.43891

    If you already have the correct pair of applications installed then try a reset of MultiTerm. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

    If that still doesn't help then log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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