Could not been gotten back the COM Class Generator for the component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1}

Question

Any help for this? I could not be recovered the com class generator? can any one of you say me what is the Com Class generator and why this problem occurred? Thanks in advance. - No se pudo recuperar el generador de clases COM para el componente con CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} debido al siguiente error: 80070005 Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)). - System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Sdl.MultiTerm.Client.UI -2147024891 - - - SDL MultiTerm MultiTerm14 14.2.7.43908 Microsoft Windows 10 Pro NULL 3082 1252 DESKTOP-51C4320\JESUS 4.0.30319.42000 DESKTOP-51C4320 True 33457172 MB

Paul · Accepted Answer

Hello Jesus Duran 
 
I don't know what caused this but make sure you have both these versions installed: 
 
SDL Trados Studio 2017 SR1 - 14.1.10015.44945 
SDL MultiTerm 2017 SR1 - 14.2.7.43908 
 
And reset both Studio and Multiterm. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 
 appstore.sdl.com/.../ 
 
But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and then restart your applications: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14 
 
So the paths would become these: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14_old 
 
If that doesn't help then I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 3. MultiTerm

Could not been gotten back the COM Class Generator for the component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1}