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Could not been gotten back the COM Class Generator for the component with CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1}

Jesus Duran

Any help for this? I could not be recovered the com class generator? can any one of you say me what is the Com Class generator and why this problem occurred?

Thanks in advance.

<?xml version="1.0"?>

-<SDLErrorDetails time="19/01/2019 13:19:39">

<ErrorMessage>No se pudo recuperar el generador de clases COM para el componente con CLSID {91AE116C-E0CB-4006-9E98-284734C3D4F1} debido al siguiente error: 80070005 Acceso denegado. (Excepción de HRESULT: 0x80070005 (E_ACCESSDENIED)).</ErrorMessage>


-<Exception>

<Type>System.UnauthorizedAccessException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.UI</Source>

<HResult>-2147024891</HResult>


-<StackTrace>

-<![CDATA[ en Sdl.MultiTerm.Client.UI.Viewer.TermViewer..ctor()]]>
</StackTrace>

</Exception>


-<Environment>

<ProductName>SDL MultiTerm</ProductName>

<ProductVersion>MultiTerm14</ProductVersion>

<EntryAssemblyFileVersion>14.2.7.43908</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>3082</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>DESKTOP-51C4320\JESUS</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>DESKTOP-51C4320</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>33457172 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>
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    Hello

    I don't know what caused this but make sure you have both these versions installed:

    SDL Trados Studio 2017 SR1 - 14.1.10015.44945
    SDL MultiTerm 2017 SR1 - 14.2.7.43908

    And reset both Studio and Multiterm. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    appstore.sdl.com/.../

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and then restart your applications:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

    So the paths would become these:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14_old

    If that doesn't help then I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0
    Hello

    I don't know what caused this but make sure you have both these versions installed:

    SDL Trados Studio 2017 SR1 - 14.1.10015.44945
    SDL MultiTerm 2017 SR1 - 14.2.7.43908

    And reset both Studio and Multiterm. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

    appstore.sdl.com/.../

    But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and then restart your applications:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

    So the paths would become these:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14_old

    If that doesn't help then I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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