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Multiterm disappeared after recent update

Sarah Letza

Hi

I ran the latest Multiterm update yesterday but when my machine restarted Multiterm had disappeared; there is no longer an icon on the home screen.  I can still access my term base for my current translation in Trados Studio (2019) but am worried about losing it (I'm not very "techie" and am Trados self-taught). If I reinstall Multiterm on my machine, will I lose my current term base? Any simple (!) advice would be much appreciated.

Sarah 
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  • Hello ,

    Just to put your mind at rest- reinstalling MultiTerm will not affect your Termbase as these are stored in a separate folder.
    However, you should always backup your resources on a regular basis just to be on the safe side-

    The following free app- appstore.sdl.com/.../ simplifies and automates this process for you.

    Next i would first open Studio 2019 and check for updates (help tab) and ensure this is up to date.
    Then as i think MultiTerm has simply not installed the components correctly- please navigate the following modules and perform manual install (double-click to start each module)

    C:ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019\modules:
    MTConvert15.msi (SDL MultiTerm Convert)
    MTCore15.msi(SDL MultiTerm Core Components)
    MTStudio15.msi (SDL MultiTerm Desktop)
    MTWidget15.msi (SDL MultiTerm Widget)

    Please note that you should be logged on as ADMIN to perform most install/update tasks.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • Hello ,

    Just to put your mind at rest- reinstalling MultiTerm will not affect your Termbase as these are stored in a separate folder.
    However, you should always backup your resources on a regular basis just to be on the safe side-

    The following free app- appstore.sdl.com/.../ simplifies and automates this process for you.

    Next i would first open Studio 2019 and check for updates (help tab) and ensure this is up to date.
    Then as i think MultiTerm has simply not installed the components correctly- please navigate the following modules and perform manual install (double-click to start each module)

    C:ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019\modules:
    MTConvert15.msi (SDL MultiTerm Convert)
    MTCore15.msi(SDL MultiTerm Core Components)
    MTStudio15.msi (SDL MultiTerm Desktop)
    MTWidget15.msi (SDL MultiTerm Widget)

    Please note that you should be logged on as ADMIN to perform most install/update tasks.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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