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How to solve 'lost program' problems?

Patricia Neves

Hello,

For the first time MultiTerm2019 does not open correctly, so I cannot use it and I need it urgently.

As I found out, this is called "lost program". I've tried all the proposed solutions that I've found on the internet, but unfortunately nothing helps.

community.sdl.com/.../3304.how-to-find-and-move-a-lost-program-back-on-screen

This happens only with MultiTerm2019. If I tried to open older versions (MultiTerm2015) or another programs, everything works well.

Thank you in advance.

Kind regards

Patricia
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    Hello  ,

    I just want to check whether you can actually see MultiTerm in the task bar and that it is actually active...

    Taskbar showing Trados Studio and MultiTerm icons indicating both programs are running.

    If the various (Community Wiki) articles have not helped, do you have access to a second Monitor that you can connect up to so that you can drag the program back to the main screen?

    Failing that I would suggest you run a repair as follows-

    Programs and Features window with SDL Trados Studio 2019 and SDL MultiTerm 2019 highlighted, 'Repair' option visible.

     

    Did this help?

    Lydia Simplicio | RWS Group

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    [edited by: Trados AI at 1:18 PM (GMT 0) on 5 Mar 2024]
  • 0 in reply to Lydia Simplicio

    Hello Steven,

    Yesterday I also tried to access to a second monitor, but did not help. I did not give up and tried all the proposed solutions again and found a new one, Shift+right-click+Maximize (the option Shift+right-click+Move did not help) and worked, but after this a new error occurred - I could not open my termbases. Message error: Termbase cannot be opened due to unsupported version of MultiTerm. I've looked for solutions again and I've decided to download "SDL FreshStart" as recommended to repair MultiTerm. Everything seems to work well now. Sincerely I am a little bit frustrated about these unexpected errors caused by Windows/Studio/Multiterm 2019 and the work must be done. I know that many factors are involved in the translation/working environment.

    Kind regards

    Patricia