rana el-feghali

In the Kb this is an error you might see if you don't have the latest service pack installed for Windows 7, but I see you are not using Windows 7.  Perhaps it's worth trying a couple of things:

1. In case you're on Windows 8 and not 10 make sure you have the latest service pack installed.  Assuming that W10 enforces you are always up to date.
2. Make sure you have the latest versions of Studio and MultiTerm installed,  For 2019 this is currently as follows:
   SDL Trados Studio 2019 SR1 - 15.1.3.55768
   SDL MultiTerm 2019 - 15.0.3.55976
3. If it still fails after that try a reset.  

   Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart MultiTerm:
   c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

Hello Paul

Thanks for your answer

I do have W10.

How/ where do check whether I have the latest service pack installed? 

Many thanks

rana el-feghali

Help -> About.

Hello Paul,

Can't seem to find the name of the file anywhere! Can you help with that please?

Appreciate it

Hello Paul,

Can't seem to find the name of the file anywhere! Can you help with that please?

Appreciate it

For MultiTerm (Help tab → About SDL MultiTerm):

For Trados Studio (Help tab → SDL Trados Studio):

Hello Jesus,

That was helpful thanks.

I do have the latest update. 

I was however trying to find the file name in order to change it as suggested by Paul above. 

(If it still fails after that try a reset.  

Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Multiterm)

This is where I need help.

Appreciate any suggestion you may have

Regards,

Rana

Hi, rana el-feghali,

In this string:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15

you need to replace [USERNAME] with your actual Windows user name. Follow that path in a File Explorer window to find the folder Paul mentioned and then rename it.

I hope that helps you,