Trados 2019 15.1.3.55768 is being used.
When Multiterm 2019 2019 43891 was installed, and then run, it required updates, so it was updated to 15 05 55976.
After that, whenever it is executed, it first shows:
then,
without any operation. Clear instruction to tackle the issue would be appreciated.
Please update STudio and MultiTerm to these versions:
SDL Trados Studio 2019 SR2 - 15.2.0.1041
SDL MultiTerm 2019 - 15.0.3.55976
Then try again.
Paul Filkin | RWS Group
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Where can i get them? Could you let me know ftp address?
And multiterm2019 forcefully updates to the latest. So despite installing the version you mentioned, it will automatically update to the latest. How can i disable the “updater”? Thanks.
Where can i get them? Could you let me know ftp address?
You'll find them in the download section of your SDL account.
And multiterm2019 forcefully updates to the latest. So despite installing the version you mentioned, it will automatically update to the latest.
The latest is the version number I provided. Please check the number you quoted... I think it's wrong.
Paul Filkin | RWS Group
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I uninstalled and reinstalled the both applications more than 20 times, but the same issue above occurred.
The solution is as follows:
Hope that everyone in this issue will be helpful - shift + right-click on the icon.Then, go to the "option' to disable the automatic update.
And this issue relates to a CRITICAL BUG. But I don't think that any support team members or related persons would accept it because the kind of attitude looks a culture in SDL. I've been struggling with installations and license more than 2 weeks, but what I have even received from an engineer is "It is not my side's fault, but yours." That seems to show well how SDL persons deal with customers. Moreover, sales is very sneaky and tricky so that I had to get less than I had expected from the bluffing ad. Is this a top player's confidence, or arrogance? That's my 2 cents.
So the problem was it was appearing on a different screen not that it didn't open, one you didn't have attached? Do you normally work with two screens or never?
This is not a critical bug, but I do appreciate what a problem it is for you when you don't know how to resolve it. Glad you managed to find the solution.
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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No, I don't use a different screen;I only work on a laptop.
I don't want to argue if it is critical or not. But if it is not a critical, I am so worried about what is considered critical.
The support teams get many cases every day to deal with and if this was considered critical then probably every case raised would be critical. On this basis how would you prioritise them? I know that it's critical for you because you are unable to use MultiTerm but this is not the same as a server going down that prevents many people from working as part of an automated Translation Management solution with a throughput of hundreds of thousands of words a day. So the definition of critical for us has to be something that heps to prioritise the case and less of an emotive one.
It is also debatable that this is a bug we can do anything about. It might indeed be something associated with your computer... computers are complicated beasts these days and the most bizarre unrelated things can cause a problem.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The support teams get many cases every day to deal with and if this was considered critical then probably every case raised would be critical. On this basis how would you prioritise them? I know that it's critical for you because you are unable to use MultiTerm but this is not the same as a server going down that prevents many people from working as part of an automated Translation Management solution with a throughput of hundreds of thousands of words a day. So the definition of critical for us has to be something that heps to prioritise the case and less of an emotive one.
It is also debatable that this is a bug we can do anything about. It might indeed be something associated with your computer... computers are complicated beasts these days and the most bizarre unrelated things can cause a problem.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for showing the attitude. Only users would be jurors.
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