Hello Isabella Konrad ,

It would be useful if you could post the full error stack to this thread.

Just save the xml to your desktop and then attach

This could provide us with important info- helping us identify the issue.

In the meantime, please take a look at the following which may resolve the problem

https://gateway.sdl.com/apex/communityknowledge?articleName=000007095

Hi Steven,

I have attached a screenshot of the error. As far as I can see, I am not able to click anywhere as there are no icons underneath the cross which give me the full error description.

Thank you for the gateway link but unfortunately couldn't find any answers to my issue.

Is there any other piece of information I can provide you with?

Thank you for your help!

Isabella

Hello Isabella Konrad 

When replying to posts, please tag the person so that they receive notifications- ( please see below)

Thanks Roman Jhukov for the heads up about the reply.

It would appear that something has not installed correctly or has been corrupted.

First of all - please ensure both Studio and MultiTerm are on the latest versions and then see if the issue persists.

If so - please rename the following folder (just add _old) and then restart your machine

C:\Users\<UserName>\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14

Should the issue still persist- please ensure a manual installation-

https://gateway.sdl.com/apex/communityknowledge?articleName=000002885

You do need to be logged on as admin for the above

Thank you Steven (and thank you Roman Jhukov),

we followed your instructions and right now it seems to work; we will continue monitoring it.

Cheers,

Isabella