A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

Question

Hello! 
 I am not very familiar with MultiTerm yet since I only recently started to work with termbases. I so far created them directly in Studio and none of my termbases is connected to a server. If I try to open the termbases in MultiTerm, I get the following error: "A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings". 
 The termbases in my termbase folder are all pdf.-files (?!). I just updated my Studio 2017 version yesterday. I think Multiterm is updated since there is no notification. I am using SDL Multiterm 2017 SR1 - 14.2.8.55641. 
 Is there someone who once had this same problem and is able to help me? Thanks a lot in advance! 
 
 Best, 
 Sandra

Lydia Simplicio · Accepted Answer

Hello Maurici Carbó Lisbona , 
 
 The first thing I would check is that both Studio and Multiterm are BOTH up to date (if these are not on the latest stand- issues will arise). 
 
 If everything is up to date- Please try to reset Windows layout (often resolves similar issues)

If this still does not resolve the problem- please reset the MultiTerm folder 
 1. Go to C:\Users\[UserName]\AppData\Roaming\SDL\SDL MultiTerm\ 2. Rename "MultiTerm14" folder - e.g "MultiTerm14_OLD" 3. Go to the Windows Control Panel and run a MultiTerm repair 
 
 Now restart your machine and Studio. 
 Is the problem resolved?

Lydia Simplicio · Answer

Hello Maurici Carbó Lisbona , 
 Thanks for letting us know we could help resolve the problem.

Trados Studio > 3. MultiTerm

A connection to SDL MultiTerm Server unknown could not be established. Please check your connection settings

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