Trados error with creation database (bilingual glossary)

To whom it may concern,

I installed Trados in my university using a license that my teacher gave me, but I have a problem I can't solutionate. When I'm goint to create a new terminological database there is no problem, but when I use bilingual glossary for creating a database, I am not able. It is say 'error, mistake, is not possible'. My teacher told me to contact you as some  classmates have this problem. 

thank you