Support Case Id : 00583251. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Support Case Id : 00583251. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Obliged to ye.

Have since partitioned my Mac, installed Windows and transferred Trados programmes there: MultiTerm displaying properly, so seemingly machine-related issue.

One for the programmers to consider in future for full compatibility with all machines? Or are there always going to be random PCs which won't display properly?

Thanks again.

Chris.

Unknown said:

Or are there always going to be random PCs which won't display properly?

Always possible...

Unfortunately we did not find the cause of what causes your issue. We have tried clearing the User Settings, cleaning the registry settings, forcing the window to display properly via a script and nothing worked. As a workaround I would propose that you use the Alt+W and Alt+S shortcuts for that Import Process screen and it will work. The user has also mentioned that he has migrated to another computer and that it works fine but I am sorry we could not find a more permanent solution for the computer in question.

I am having the exact same problem (both with MultiTerm 2019 and now with MultiTerm 2021). But not only with the Import wizard, but also with the Termbase wizard when trying to create a new termbase. I have tried everything regarding settings (both in MulitTerm and Windows) but nothing solves the problem.

I have the same problem with the 'Import Button' of Multiterm 2021 and don't know how to solve it. Has anyone found a solution, please?

There is a bit of a funny solution that seems to work if you are using the English interface of SDL Multiterm. The Browse button that is missing is actually off-screen. The shortcut to activate it is Alt+w.

If you use this key combination, even if the actual button is not visible, the Browse Dialog box will still pop up. Select the import file as you wish and click OK. Once an import file is selected, the Next button will finally be enabled. And Viola! You can go on to complete the import process without actually having to re-adjust your screen resolution.