Can't add new terms while translating

Hi There,

It's been a while that I can't add any new entry/terms in my Termbase.

Error dialog box with a red cross icon, titled 'Erreur'. Message reads 'MultiTerm ne peut pas ajouter la fiche.' with buttons for 'Base de connaissances' and 'Communaute' and an 'OK' button.

SDL Multiterm 2021 version is 16.1.1.541

SDL Trados Studio 2021 SR1 - 16.1.6.4276

error message as below but I don't know how to fix it.

<?xml version="1.0"?>

<SDLErrorDetails time="01/07/2021 14:23:15"><ErrorMessage>MultiTerm ne peut pas ajouter la fiche.</ErrorMessage><Exception><Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><ErrorCode>-2147220961</ErrorCode><HelpLink/><Source>MtTermbase</Source><HResult>-2147220961</HResult><StackTrace><![CDATA[

à Sdl.MultiTerm.TMO.Interop.EntriesClass.New(String EntryXML, Boolean Incomplete) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.AddConcept(String entryXml) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SaveOrUpdateConcept(String entry, Boolean isNew) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SaveNewConcept() à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SetupNewConcept(String source, String target) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.AddNewConceptWithTerms(String source, String target) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.EditNewIncomplete(String source, String target) à Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl.AddTerm(TermbaseStatus activeTermbase, String source, String target) à Sdl.MultiTerm.Client.MiniEditor.MiniEditor.AddTerm(TermbaseStatus activeTermbase, String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)

]]></StackTrace></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>Studio16</ProductVersion><EntryAssemblyFileVersion>16.1.6.4276</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Famille</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1036</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>DESKTOP-NVTDKLM\kokog</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>DESKTOP-NVTDKLM</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>4098988 MB</PhysicalMemory></Environment></SDLErrorDetails>

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[edited by: RWS Community AI at 6:52 PM (GMT 0) on 14 Nov 2024]

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Thread Subject & Description
Can't add new terms while translating Hi There, It's been a while that I can't add any new entry/terms in my Termbase. https://community.rws.com/resized-image/__size/320x240/__key/communityserver-discussions-components-files/91/pastedimage1625141477758v2.png SDL Multiterm 2021 version is 16.1.1.541 SDL Trados Studio 2021 SR1 - 16.1.6.4276 error message as below but I don't know how to fix it. <?xml version="1.0"?> <SDLErrorDetails time="01/07/2021 14:23:15"><ErrorMessage>MultiTerm ne peut pas ajouter la fiche.</ErrorMessage><Exception><Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><ErrorCode>-2147220961</ErrorCode><HelpLink/><Source>MtTermbase</Source><HResult>-2147220961</HResult><StackTrace><![CDATA[ à Sdl.MultiTerm.TMO.Interop.EntriesClass.New(String EntryXML, Boolean Incomplete) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.AddConcept(String entryXml) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SaveOrUpdateConcept(String entry, Boolean isNew) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SaveNewConcept() à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.SetupNewConcept(String source, String target) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.AddNewConceptWithTerms(String source, String target) à Sdl.MultiTerm.Client.UI.Viewer.DefaultTermViewer.EditNewIncomplete(String source, String target) à Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl.AddTerm(TermbaseStatus activeTermbase, String source, String target) à Sdl.MultiTerm.Client.MiniEditor.MiniEditor.AddTerm(TermbaseStatus activeTermbase, String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.MultiTermViewerWinFormsUI.AddTerm(String source, String target) à Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target) ]]></StackTrace></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>Studio16</ProductVersion><EntryAssemblyFileVersion>16.1.6.4276</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Famille</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1036</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>DESKTOP-NVTDKLM\kokog</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>DESKTOP-NVTDKLM</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>4098988 MB</PhysicalMemory></Environment></SDLErrorDetails>
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Chia-Yu Chiu over 3 years ago in reply to Lydia Simplicio +1

Hi Steven, I've followed the video to recreate a new termbase but only 5 terms were duplicated in it, but I have hundreds terms in the original one. Is there any other way to have all terms copied…

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0 Lydia Simplicio over 3 years ago

Hello Chia-Yu Chiu ,

It appears that the structure of the Termbase has been corrupted.

The following article should help you resolve this and explain the reasons why this may happen in more detail-

gateway.sdl.com/.../communityknowledge

Lydia Simplicio | RWS Group

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0 Lydia Simplicio over 3 years ago

Hello Chia-Yu Chiu ,

It appears that the structure of the Termbase has been corrupted.

The following article should help you resolve this and explain the reasons why this may happen in more detail-

gateway.sdl.com/.../communityknowledge

Lydia Simplicio | RWS Group

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0 Chia-Yu Chiu over 3 years ago in reply to Lydia Simplicio

Hi Steven,

I've followed the video to recreate a new termbase but only 5 terms were duplicated in it, but I have hundreds terms in the original one.

Is there any other way to have all terms copied to the new termbase?
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0 Katja Brill over 2 years ago in reply to Lydia Simplicio

I have the exact same problem. Is it possible to get a more exhaustive answer? Some terms will be added, some won't. I can't make out the discriminating factor. I'm adding terms while translating. I've tried, but have never been interested in using the widget, so it's multiterm running within the studio application.

I can't in any way risk to lose terms from this term base, so trying the solution that has been suggested is out of question.

I've been working for more than ten years with studio and there have never been any major issues. Now it's been two or three years that really systemic issues arise. They pop up quite frequently and seem to go deep into the software structure. Is this due to the invention of expensive support contracts? It's a big nuisance and will probably be my main reason for switching to a different software sooner or later including alerting colleagues not to buy a trados license in the future.
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0 Anthony Rudd over 2 years ago in reply to Katja Brill

2 suggestions (after making a copy of the TB):

1. Reorganise the TB

2. Copy the TB with Glossary Converter (available free from the RWS Store)
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0 Alison Field over 2 years ago in reply to Katja Brill

Katja Brill Anthony Rudd

Hi Katja,

In addition to Anthony's suggestions, please make sure that you have the latest version of Studio AND of MultiTerm. You can check for this via the Help tab>Check for Updates in both Studio AND MultiTerm. Open MultiTerm to do this. In the recent versions of Studio, it is essential to have the corresponding version of MultiTerm for termbases to work efficiently.

Also, run a Windows Repair on BOTH pieces of software. So, via Control Panel, on each of the following components:

Instructions for how are here:

Repairing your installation of Trados Studio

and here:

Repairing your installation of MultiTerm Desktop

All the best,

Ali

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[edited by: Trados AI at 2:07 PM (GMT 0) on 5 Mar 2024]
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0 Alison Field over 2 years ago in reply to Katja Brill

PS: the two links I gave you also provide further ways to improve performance of Studio and MultiTerm
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Trados Studio > 3. MultiTerm

Can't add new terms while translating

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