termbase cannot be created

I newly installed the Multiterm 2021 Desktop. After the installation is complete, the software can be opened normally, but the termbase cannot be created, and the import function button is also in an inactive state (gray). Excuse me, how to solve this problem?

Error message window in Trados Studio with a red 'X' icon, stating 'MultiTerm Termbase creation failed.' and an 'OK' button.



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[edited by: Trados AI at 2:06 PM (GMT 0) on 5 Mar 2024]
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